Madcraft Sign Co. is a unique business. We set up our shop at trade shows around the country and make our signs ON LOCATION – ON DEMAND! We do NOT accept orders over the phone, through email, or online.

Many people who visit us at trade shows ask us why we don’t do orders online or at other times of the year. There are many reasons for this but the simplest answer is: Because we can’t do what we do efficiently, online, over the phone, or through email. If you have visited our booth and have ordered one of our signs, you understand that the true product we are selling is our design expertise. Our ability to work with customers in person to quickly collaborate and design a bespoke, professional-quality sign and have it produced in a couple of hours is essential.

Whenever we have tried designing for customers through email, the design process becomes drawn out for days – sometimes weeks – making it not profitable, or time effective for us. Also, we have had many people over the years not follow through with the sign order after we have spent hours of design time.

The most important reason for us to only accept orders at trade shows and in-person is customer service. We are oftentimes on the road, at a trade show and when we are not at shows we have other responsibilities. Trying to reach us and get a sign made in a timely manner can be very frustrating to our customers and we don’t want to upset people, making them wait weeks and sometimes longer to order one sign. It is so much more efficient, fun, and satisfying to get a sign from us in person, where we get to interact with our customers face to face.